Product
Set the Product's name, slug and icon, decide whether ARCY stores what users type, give the widget your two policy links, pause ARCY, or delete the Product.
Settings > Product holds the Product's identity and the switches that decide what ARCY keeps and whether it answers at all.
Before you start
Only an admin can change the icon, the storage switch, the policy links, deactivation or deletion. A member sees the saved values.
Setting it up
Product profile. The Name is required. The Slug appears in dashboard URLs
(/product/your-slug/...) and follows the name as you type until you edit it yourself;
whatever the field shows is what is saved. Lowercase letters, numbers and hyphens only. If
the slug changes on save you are moved to the new URL. The Product icon is a PNG, JPEG,
WEBP or SVG up to 5MB and saves the moment the upload finishes. Text changes wait for
Save changes in the bar that appears once something differs; Discard reverts them.
Store conversations. On by default. On, ARCY stores what users type in the widget, which is what conversation history and insights read. Off, ARCY keeps only mode, page and timing and never stores the message text.
Consent. Two links, Privacy policy URL and Cookie policy URL, both starting with
https://. These are the pages the widget links whenever it asks a visitor for consent or
tells them who holds what they type. Press Update to save. How the consent itself works,
and how your own banner is wired to it, is on Consent.
What it changes
- Switching Store conversations off changes collection from that moment. Nothing already stored is deleted by it.
- Until both policy links are saved, the widget links ARCY's own policy pages instead of yours, and the card shows a warning until it does not have to.
- Deactivate stops ARCY from responding in this Product immediately, with arcy.js still in your code. Nothing is deleted, and conversations still age out on the same schedule as on an active Product. Reactivate any time from the same card.
Delete product is permanent. It destroys the Product and all of its data, and any site still loading its keys stops working at once. You confirm by typing the Product's exact name.