Usage
Read how much of each plan ceiling your workspace has used, and how agent chats and end-user sessions run day by day.
Settings > Usage is where you read consumption. To cap it, go to Limits. Admins only.
Setting it up
There is nothing to configure. Plan limits shows every ceiling your plan sets and how much of it is used, in two groups: ceilings that reset with your billing cycle (Autopilot chats, events tracked, image uploads) and ceilings fixed by your plan (products, team seats, training Sources, flows, verified origins). A ceiling your plan does not cap shows the count and Unlimited.
Autopilot usage shows chats over a date range you pick, with Chats a day and, when the workspace has more than one Product, Chats by product. Activity shows Daily activity for the same range: sessions, events and active users, one metric plotted at a time.
What it changes
- The reset date for the billing-cycle group is printed above it.
- Deleting a flow, a Source or an origin frees its slot at once.
- What counts as a chat, what each plan includes, and when the ceilings reset is on Billing.