Billing
See which plan the workspace is on, what each plan includes, when chats reset, and how to change plan, fix a payment or reach sales.
Settings > Billing shows the workspace's plan, price and renewal date, and is where an admin changes plan or payment details. Every member can read it.
Before you start
- Every plan starts with a 14-day free trial, entered through checkout. An unconverted trial expires and the widget stops serving, so subscribe before the date the trial banner names.
- A 30-day money-back guarantee covers the first paid month, counted from the first payment.
- A workspace with no active subscription keeps its dashboard and its history. The widget does not serve until it subscribes.
Setting it up
The three plans are Core, Pro and Max, billed monthly, with no overage. Every plan is the same product; they differ only in how much of it you can use.
| Core | Pro | Max | |
|---|---|---|---|
| Agent chats a month | 2,500 | 10,000 | 30,000 |
| Team seats | 3 | 10 | 25 |
| Tracked events a month | 1M | 5M | 20M |
| Raw event history | 3 months | 6 months | 12 months |
| Training Sources | 25 | 100 | 500 |
| Flows | 25 | 100 | Unlimited |
| Verified origins | 2 | 5 | 15 |
| Image uploads a month | 100 | 500 | 2,500 |
| Products | 1 | 1 | 1 |
Current prices are on the pricing page. Enterprise is the last card in the Plans section: a custom chat limit, more seats, and terms agreed with you, through Contact sales.
Manage subscription opens plan changes, payment method, past invoices and cancellation. Nothing leaves the page.
What it changes
- One end-user question answered is one agent chat. Micro-insights and Lift reports are work ARCY runs on its own and never spend your allowance.
- Chats reset at the start of each billing period. When they run out, the widget pauses for your end users until the next period, and this page shows a banner saying so. Upgrading adds the larger plan's chats to the current period at once.
- A plan change partway through a period keeps the current chat period, so the reset date on Usage can differ from the renewal date shown here.
- Caps apply when you create something, never afterwards. Over a new cap, everything you already built keeps working; only the next create is refused.
- A crawled site is one training Source whatever its page count. Raw event history is how far back your event data stays queryable; what ARCY worked out from it is kept for as long as the workspace is open.
When it goes wrong
- Your last payment failed. Service continues while the banner is up. Fix payment method opens the card form. Service stops only if the subscription ends.
- Plan changes need an admin. A member sees the plan but not the checkout. Ask an admin.