Conversations
Review every conversation the chat agent had, find the questions it could not answer, and read how many questions end in a finished flow.
Conversations is what the chat agent said, what it could not answer, and how often a question turned into a finished flow.
Before you start
Conversations and the content gap questions need Store conversations on for the Product (Product); off, the table reads Question not stored and the counts still show.
What it changes
Conversations lists every conversation, searchable by name or message, with What the agent did under each answer and a link to the person on Users.
Content gap lists the questions ARCY could not answer from your content, most asked first, with the agent's label where one was written. A row filters the table above to that question's conversations; clear the chip to see every conversation again. The table says once, above the rows, when the Product has no training content yet (Train).
Question to Action counts sessions from a question to a finished flow in five steps, each session once at its furthest step, with its own range. The rate stays hidden until the range has 30 sessions.
When it goes wrong
The content gap table says the Product has no training content. Add a source on Train.