Limits
Cap Autopilot chats per organization, per user and for anonymous visitors below your plan allowance, and tell the agent where a capped visitor can sign in.
Settings > Limits sets your own ceilings on agent chats, inside the allowance your plan already gives you. Admins only.
Before you start
- No limit here can go above your plan's agent chat allowance, which is always the top limit. The allowance per plan is on Billing.
- Every field is optional. Empty means Unlimited, that is, nothing beyond the plan itself.
Setting it up
Autopilot limits has two groups. Under Daily:
- Per-user limit: rolling 24-hour chats per identified user.
- Anonymous per-browser limit: rolling 24-hour chats per anonymous browser.
Under Monthly:
- Organization limit: rolling 30-day chats for the whole organization.
- Anonymous pool limit: rolling 30-day chats shared by every anonymous visitor. Empty means the plan default, which is 30% of your allowance and is shown in the field.
Type whole numbers. A number above the allowance is clamped to it as you type. Save from the bar that appears when something changes.
Anonymous visitor redirect takes a Sign in page URL and a Sign up page URL, both
starting with https://. Leave both empty to show the plain limit message.
What it changes
- An identified user or anonymous browser at its daily limit gets a reply saying they have reached today's limit. Nobody else is affected.
- At the organization limit the agent is hidden from the widget until the window rolls forward. At the anonymous pool limit it is hidden for anonymous visitors only.
- With redirect pages set, the reply to a capped anonymous visitor says signing in lifts the limit and offers those pages as buttons. The agent never moves the visitor on its own.