Data retention
How long each type of data is kept on each plan, why the funnel window is a separate number, and what a deletion request removes.
| Data | Retained |
|---|---|
| Behavioral and autocapture events | Core 3 months, Pro 6 months, Max 12 months, Enterprise as the contract states. A workspace whose plan lapsed keeps what it had |
| Imported events, from an Import | 12 months from the day each one happened, on every plan |
| Conversation transcripts | 12 months |
| Images an end user attaches in chat | 30 days. The transcript row survives and reads "image removed" |
userId, attributes and role | While your account is active |
| Consent answers | While your Product is active. Never pruned, so you can show what a visitor was asked and what they answered |
| Person summaries | Until you delete one, the person or the workspace is deleted, or the anonymous browser it describes signs in. Never removed on a schedule, so a summary outlives the events it was written from |
Events are the only data kept for a different time on each plan.
Retention and the funnel window are two different numbers
Events are kept for your plan's window in the table. What ARCY works out from them, the insights, the funnels and the content gaps, is kept for as long as your workspace is open.
A funnel is walked over the last 90 days of traffic. That is a query window, not a retention window: a drop-off you look at today reflects the last 90 days of the events your plan keeps.
Deleting your data
To delete your account, email contact@arcyai.com. Deletion is completed within 30 days.
An erasure request for one named end user, under GDPR, CCPA or KVKK, is routed through you as the controller. Send it to the same address and it is completed within 30 days. State the scope in the request, the user, the environment and whether conversations are included, so we confirm it with you rather than assume it.
Deleting one end user removes, in the same step, their conversations, sessions, imported events, profile and every Person summary written about them. Deleting your workspace deletes every Import with its imported events, and every Person summary rather than anonymizing it, because the text describes a person. The reason given with a Bad rating is kept after its summary is deleted; it names a fault in ARCY's writing and carries nothing about the person.
Deleting a Product from the dashboard destroys all of its data at once; that action is on Product.