How AI request content is handled
What Amazon Bedrock keeps after a call, what ARCY logs, and what conversation content is stored so you can read it back.
Three different things happen to the content of an AI request. Separate them on a questionnaire, because the three answers differ.
Amazon Bedrock keeps nothing. Inference runs through Amazon Bedrock, which does not retain request content and does not use it to train foundation models. No request content leaves AWS to reach a separate AI vendor.
ARCY's own call log holds no content. We record what a call cost, in tokens and chats, and which model served it. The prompt and the response are not part of that record.
Conversations are stored so you can read them. A conversation between an end user and your assistant is kept for 12 months, so the end user can pick it up again and so you can review it in your dashboard. Every retention period is on Data retention.
Turning conversation storage off
Turn Store conversations off on the Product settings page. With it off, ARCY keeps only usage details for each conversation, the mode, the page and the timing, and never stores the message text or the assistant's reply.
One record survives that switch: when ARCY cannot answer a question, the fact that it failed, the reason and the time are still recorded, so the count of unanswered questions stays honest. The question text itself is not stored while the switch is off.
Writing it into a questionnaire
Nothing is retained by Amazon Bedrock. What ARCY retains is the transcript you can see in your own dashboard, not a hidden copy of the request, and you can switch that transcript off.