Alerts
Choose which of the four built-in alerts ARCY detects, whether you get an email when one fires, and the at-risk floor per Retain Target.
Configure > Alerts holds four conditions ARCY watches for you. There is no custom alert builder, and email is the only channel.
Before you start
Detect can be changed by an organization admin only. Email me is yours: every teammate sets it for themselves, whatever their role.
Setting it up
Each row has two switches:
- Detect turns the condition on or off for the Product.
- Email me sends you an email when it fires.
| Alert | Fires when |
|---|---|
| Flow broken | 20% or more of attempts on one step fail in the last 60 minutes. |
| Training failed | A text or upload source finishes training with errors. |
| Crawl failed | A crawler source's run finishes with errors. |
| At-risk list grew | A Retain Target's list of people inside the Window and not back doubled since last week and reached its floor, checked on the Retain agent's weekly run. |
At-risk floor per Retain Target sets that floor for each Retain Target, 10 when left empty; an admin saves it here, and the row opens the Target (Agents).
What it changes
Fired alerts appear under Recent notifications for the environment picked in the sidebar, newest first, each with a title, a message and a time. An unread one carries New; Mark read clears it. A Flow broken alert carries Fix it, which opens the failing step in the flow builder; an At-risk list grew alert carries Open the Target, and its email carries the sentence the Retain agent wrote about the list.
Turning Detect off stops new notifications for that condition for everyone. Turning Email me off stops your emails only; the notification still lands here.