How AI request content is handled

Three different things happen to the content of an AI request, and they are worth separating.

The model provider keeps nothing. AI inference runs through Amazon Bedrock, which does not retain request content on its side and does not use it to train foundation models. No request content leaves AWS to reach a separate AI vendor.

ARCY's own call log holds no content. We record what a call cost, in tokens and credits, and which model served it. The prompt and the response are not part of that record.

Conversations are stored, on purpose, so you can read them. A conversation between an end user and your assistant is kept so the end user can pick it up again and so you can review how your assistant is performing in your dashboard. Conversations are retained for 12 months; see Data retention. If you do not want message content stored, turn it off in your workspace settings.

The distinction matters when you fill in a security questionnaire: nothing is retained by the model provider, and what ARCY retains is the transcript you can see in your own dashboard, not a hidden copy of the request.

Live system status, including any ongoing incidents, is posted at status.arcyai.com.