Segments
Read the groups of users and accounts ARCY found in an environment, open the sessions that show each one, and copy a problem statement for your tracker.
A Segment is a group of users, or of accounts, that ARCY found in an environment on its own. The section sits under the table on Autopilot > Users and on Organizations, and each card opens its own page.
Before you start
- Segments are built from live sessions only. Your own testing never creates one and never counts toward one.
- ARCY starts looking once an environment has enough tracked people over the last 30 days. Until then the section says how many it has and how many it needs.
- Segments belong to one environment. Switch in the sidebar to see another's.
What it changes
The card. A plain sentence naming the behaviour, the member count, the change since last week, and the date of the count. A pattern that stops standing out is marked Quiet with a date, and stays where it is. The section header says when the next refresh is due.
Two clocks. Once a week ARCY looks for new Segments; only that creates one. Every night it recounts every Segment; that never renames anything. A Segment's sentence and rule are written when it is found and never rewritten, so a link you pasted last month still matches the page.
The Segment page.
- Why these people are in it: the rule, as a short list of lines. Everybody in the group matches every line, and nothing else puts anybody in.
- When ARCY found it: how many matched and how many did not at the time, and how far above chance that was.
- Three sessions that show it: the same three for everybody, so a colleague opening your link sees what you saw. Open session leads to the Activity page.
- Who is in it: every member, with the date they entered.
- Write it up: Copy problem statement puts the sentence, the element and page, the count and the evidence links in one block for a ticket.
- One thing worth trying: a suggestion, not a reading of the data.
Every number on a Segment comes from a query; the model writes only the sentence. A rise or a fall is a change in the count, and ARCY does not say what changed it.
Organization Segments group accounts by how use is spread across their people: nearly all the use in one person, most of the account never seen, nobody new, every new arrival hitting the same wall, plenty of looking and nothing submitted.
A Segment never contacts your end users. Nothing about it opens the widget or starts a conversation.
When it goes wrong
Nothing to show yet. Either the environment is below the population ARCY needs, and the section shows the gap, or ARCY looked and found no group large or distinct enough. It looks again every week.
This Segment is not in the environment you are looking at. The link belongs to another environment. Switch in the sidebar.